Studio 6 Suites - Dallas, TX - Downtown

I woke up at 1:30 a.m. to banging on the security latch and front desk staff trying to get into my room. Someone apparently needed help with their bathroom but had given the wrong room number. I think it was an honest mistake, but as a woman traveling alone, I was too keyed up to fall asleep again for hours. They didn’t even knock first. The room itself was clean, but the whole place smelled like smoke, and I had a slight cough in my throat all night.

I cut my stay short, and I’d tell people not to check in. The hotel's own photos didn’t look anything like my actual room. This was the absolute pits, even by my pretty forgiving standards for a place that isn’t a luxury brand. The floor and walls were filthy, with kick marks, exposed plaster, and an old smear of Crest on the bathroom wall. Towels and sheets had mystery stains and stray hairs. The sink was cracked, and when I first used it, water made a muddy puddle on the bathroom floor. There was a filthy bucket to catch it, at least. The shower worked fine, which was a blessing. The room had a tiny prison-like bar of soap and a small stack of paper cups, with no other accessories. A daddy long legs was posted by the front door. The old refrigerator and aircon buzzed and clattered so loudly it sounded like a B-17 idling beside my bed. The final indignity was there being no Bible. I don’t normally reach for one in a hotel, but that night I wanted to pray for protection from bedbugs, deadly DNA, or whatever else might be lurking in the room or outside among the unsavory people drifting through the parking lot.

Harry checked us in and was wonderful, going out of his way to get us ice, plates, napkins, and whatever else we needed. They should really anchor the furniture, though. My husband is disabled and slid off the bed. It took us about an hour to work out how to get him back up.

This is the most frustrating place I’ve stayed. Other guests were allowed to party and keep people awake, and management wouldn’t do anything about it. I left partway through my stay. No refund, no apology, just an “oh well, figure it out.” The customer service was the worst. Spend your money somewhere else, or sleep in your car if you pass this place.