Hotel Ardent Dayton Downtown, Tapestry Collection

We’ve been twice and had great stays both times. When we most recently visited, Logan helped us with valet and was very nice and efficient. The valet staff are great, and I haven’t seen the cleanliness issues other reviewers mention, so it seems those have been addressed. Ardent is our hotel of choice in Dayton. It’s well located for shows at Schuster or Victoria Theatre. Bistecca is excellent, and the staff there are so kind and friendly. Book dinner ahead if you’re staying over the weekend, since it gets quite busy.

Update: I’m changing this from 3 stars to 1. I was out at a work function for most of the day, and since I knew they planned to work on the door, I left the do not disturb sign off. When I came back, my key still didn’t work. The front desk had set up new keys, but nobody messaged me through the app to say I should pick them up. I had to go to the room, try the key, then return to the desk. The room had only been partly worked on by housekeeping. Most hotels could finish the cleaning in that time, but this one didn’t. I asked in chat what was happening, and they said they could get housekeeping “to do it now.” I said I didn’t want service anymore. They knocked, I didn’t answer, then called the room.phone and I hung up. Too little, too late. I checked in a day before my actual arrival and got there at 11:00PM. They still needed to issue a physical key before they could give me digital keys. That key didn’t work, so I made several trips to the front desk. Eventually they let me into the room and said maintenance would fix what they thought was a low battery on the lock the following morning, since they didn’t want to call maintenance at night. I accepted that. The next morning I went downstairs to ask when the door would be fixed and was told it would happen whenever maintenance got in. At the hotel restaurant, I received a credit on top of the $15 food and beverage credit for breakfast. That was nice-ish, but on work travel I expense everything anyway, so it didn’t do much for me. The one person working the front of house was overwhelmed. I got the wrong drink, the order was inaccurate, and it took an hour to eat. Next time I’ll stay down the street at the Hilton Garden Inn instead.

UPDATE: One of the charges was finally corrected, but my opinion of the place hasn’t changed. The room was still dirty when we opened the door. We booked through the Hilton app and used the digital key, then found balled-up sheets that clearly hadn’t been cleaned. At the desk, the woman with short hair and glasses seemed annoyed and didn’t even apologize. They moved us to a worse room overlooking the AC system, which felt like a dungeon, instead of the theatre view we’d reserved. We ordered food from the restaurant. They said they were too busy to bring it up, so I went down to get it. Our $60 steak came in a cardboard box with no utensils, napkins, or plate, and no ketchup for the fries. It wasn’t even good. The whole trip felt like a waste of money. When I checked out, the one nice person there didn’t know whether there was a price difference for the theatre view, but said the GM would call. He never did. We were charged twice for the meal, and my call only got me voicemail. It still hadn’t been fixed when I wrote this. Double charged, wasted time and money. BEWARE!!

Sheridan at the front desk made my stay a great one. She’s upbeat and clearly cares about customers. I saw her at 1:00am, 7:00am, and at lunch, and she had a great attitude every time. She’s an outstanding representative of your hotel.