Fairfield Inn & Suites by Marriott St. Paul Eagan

The desk clerk was simply rude, and I was refused the government rate despite presenting my Federally issued Government ID. They said it was because of the credit card I was using. As a Platinum Elite with 75+ nights a year, this was the worst Marriott property I've experienced. I contacted Marriott corporate, and they immediately told me the hotel wasn't operating within Marriott standards, that denying the government rate was wrong, and that it would be corrected. Worst hotel ever!

We won't be back after the hotel never responded to multiple calls and emails with pictures. For the two weeks after our trip, my wife and I dealt with bed bug bites. A third of her back was covered in bites and bumps, and she was miserable from the itching. Thankfully, the reactions eventually went away. The lack of follow-up was the most disappointing part. The stay itself had some good points: the hotel has a nice setup, the pool was heated and enjoyable, the front desk was helpful, and the breakfast area was excellent. Mary was extremely friendly.

The hotel's in a great area, but the inside needs work. The hallways and our room smelled bad, the staff weren't friendly, and there were no face towels in the bathroom. We had to clean dried pee off the toilet ourselves because the hotel hadn't cleaned it. I won't go back.

The rooms were nice, but we got no service during our Friday-to-Sunday stay. Nobody cleaned or brought fresh towels, even though I requested them through the app. Maybe the app wasn't working, but I was surprised housekeeping never came by at all. We were counting on fresh towels, and I also asked for another pillow because I was uncomfortable. I didn't hear back or receive anything.