Residence Inn By Marriott Eagle Boise

I’ve stayed at the Residence Inn in Eagle myself, and through Boise Classic Touring we also pick up guests there. It’s consistently comfortable and well run, with spacious, clean rooms and friendly, professional staff. The location is convenient for getting around Eagle and Boise. For events and tours, the organized front desk makes pickups run smoothly. It’s also a relaxing, handy choice for travelers.

The room was amazing, the hotel itself is beautiful, and the staff were cordial and helpful. I’d been traveling to the Boise area monthly for work and had planned to keep staying here. That changed after I got home and found I’d been charged for two nights. I’d booked one night online through booking.com, then needed to move the stay a couple of weeks later. Booking.com and the hotel graciously changed the arrival date, and the original booking was already paid. When I arrived, I decided to add another night and gave my credit card for that and incidentals. The first night, though, was still paid through booking.com, so I called. The woman who helped remembered the situation and said she couldn’t issue the reimbursement herself, but would pass it to the manager. She was nice and apologetic. The next week was Christmas week. I called that Monday and was told the manager was away for the holiday. Frustrating, but fair. I called again the following Monday when there was still no refund, and was told she’d remind the manager. The next Monday, more than three weeks in, there was still no refund or call. The woman recognized my name, apologized that it hadn’t been handled, and said she’d remind him again. I also left a clear voicemail asking for a response that day. I said I was no longer happy and wouldn’t stay there during my two Boise nights the following week because I didn’t trust them with my card or to fix problems. The manager never called. I contacted the corporate number, and within 20 minutes they looked it up, confirmed the incorrect charge, and said they’d issue a refund. Mistakes happen; I’ve made plenty. What separates good management from poor management is how they handle them. I would’ve gladly kept staying for work, but I can’t support a place whose manager doesn’t address a problem or even pick up the phone to call, whether he couldn’t find the issue or disagreed with me. I’d been patient and pleasant with staff for over three weeks, and believe I deserved a call. I can’t recommend this hotel or book there again.

Nicki and Tonia were so friendly even though I arrived a little late. I wish more hotels I pass through treated guests this warmly. It’s conveniently located for me, well priced, and that 85-degree saltwater pool is something else. I’d seriously live here, and I plan to come back.

I first ended up here by accident on a work trip because corporate picked the hotel for me. I’ve stayed many times since and had a great experience every time. Now whenever I’m in the area, I specifically ask to stay here.