Kendra W.
The location was hard to beat, and we were excited for our wedding guests to stay at The Tides Folly Beach. We held our rehearsal dinner there, booked a suite for two nights, and had many guests stay through our room block. My fiancé found the bathroom in our suite hadn't been cleaned properly at check-in. The toilet hadn't been flushed and had diarrhea from a previous guest in it. That was concerning, especially on such an important weekend and after what we'd invested in the stay. We were busy with the wedding events and our guests, so we didn't bring it up then. We left feedback in the post-stay survey, but heard nothing back. We then contacted customer service directly and still got no response. The lack of follow-up after trying twice was just as frustrating as the cleanliness problem. Cleanliness is a basic expectation, especially for a special occasion. I hope they give more attention to housekeeping and communication with guests.

