Fairfield Inn & Suites by Marriott Fort Lauderdale Downtown

The kids loved the little pool on the fourth floor, and breakfast was just right. We found the rooms spacious and well appointed, with great value for money. I’ve only really started using this chain over the last two years. I’d recommend it for a short city stay, especially if you’re cruising from Port Everglades.

I changed my reservation to a different date through Marriott’s automated system, but the change never went through. I was charged for two nights even though I stayed only one. The hotel itself may not deserve all the blame, but neither the property nor Marriott corporate sorted out the error. I’m a Marriott Bonvoy Gold member, and this system problem was never properly resolved. The experience has me reconsidering my Marriott Bonvoy credit card and sharing what happened with people close to me. I wouldn’t stay at this property again when visiting downtown Fort Lauderdale. Confirm reservation changes with a live agent.

I booked and paid for three rooms, and it wasn’t cheap. At check-in I tried to explain that they were already paid for and showed my receipt, but they wouldn’t listen. Then I put my charge card on file and got charged again. Getting this fixed has been a nightmare. I wish they’d just keep the original payment method and actually hear me out. For what I paid, I expected better treatment.

The location was very good, just two blocks from Las Olas Blvd, and the staff were helpful and friendly. I had a recurring problem with the heat in my room, but they got it sorted after a couple of tries. Nice enough for a Fairfield, though it’s not quite Marriott quality.