Hampton Inn & Suites Nashville/Goodlettsville

A room at this Tennessee hotel was booked under my name for that night, and I got an email notification. I wasn't even at the property, so I called the front desk right away because I thought it was identity theft. The employee told me, "Victoria Marshall is here right now," then put me on hold. I explained that I am Victoria Marshall and the person using my name was committing fraud. After speaking with a supervisor, the employee told me to call the police myself. I called the local police department, and officers had to leave what they were doing to go to the hotel. They found that the guests who had checked in were not Victoria Marshall. The front desk had entered my phone number by mistake when processing the reservation, which is why I got the notification. No ID had been checked at check-in. When I called back to discuss this serious security failure, the supervisor made excuse after excuse instead of taking responsibility. The front desk failed to check ID, entered the wrong phone number, and, when told there might be fraud, management told me to handle it rather than investigate immediately. Police had to spend time and resources doing what the front desk should have done. This was a complete breakdown in security procedures that could have had serious consequences. What if it had been real identity theft or credit card fraud? What if someone with a restraining order had their location exposed this way? The employee who checked the guests in without verifying ID needs serious retraining at minimum. The supervisor needs to understand the gravity of what happened instead of deflecting responsibility. After all the hassle and wasted emergency resources, the hotel should offer compensation. One simple ID check at check-in could have prevented all of this. That's basic hotel management, and this property failed badly. I'd strongly recommend avoiding it until they can show they've put proper security procedures in place and trained staff adequately.

The breakfast was minimal, and the internet stopped working in the morning. The faucet in our first room was broken, so they moved us to another. For an experience this subpar, it was too pricey.

A good option for staying near Nashville without paying too much, as long as you're fine with a 25-minute drive to downtown. The rooms were clean and quiet, and the parking lot was decent. Food and fuel aren't far away, either.

The maid repeatedly knocked and then opened the door while I was on an important business Zoom call, even though I'd arranged a late checkout, had the privacy sign up, and bolted the door. That was the last straw after a disappointing stay. I'm a Diamond member and stay in hotels almost every week. This place is overdue for an update. The mattress cover zipper was busted, and the furniture and general condition were shabby compared with most Hampton Inns. The rooms were smaller than most Hampton Inns, too. The pool had algae, and an 80-something health department rating was posted on the wall.