Residence Inn By Marriott Long Island Hauppauge

The room was clean, and everyone from the front desk to housekeeping was super friendly. That's the good news. The hotel has clearly seen better days and needs a serious refresh. The carpet was dull and worn, furniture showed plenty of wear, and the refrigerator door had lots of dents. The kitchen sink was rusty, and the whole faucet moved when you turned it for hot or cold water. You can hear water running through the pipes whenever a neighbor uses their bathroom. There aren't many choices around here, so maybe drive another 15-20 minutes to find a better hotel.

For a year, I stayed here with my two children in a situation that wasn't ideal, but the staff made it feel as close to home as possible. Marge, Marjorie Monty, the General Manager, is probably the nicest woman I've ever met, and Robert Peterson, the Assistant General Manager, was amazing. They and the whole team were professional, friendly, and so helpful that they felt almost like family or neighbors. I never once had a complaint, and I never saw staff in a bad mood or unwilling to help, even with silly requests. Three or four times a week I'd lock myself out and need another key card, and they never got annoyed. The daytime, evening, and overnight front desk teams were helpful, as were maintenance, housekeeping, kitchen, and porters. The porters cleaned around the building, though not necessarily in the rooms. I'm forever grateful for how they supported us.

I had a relaxing, comfortable three-day stay here for my birthday. The staff accommodated everything I needed and honored the preferences in my Marriott Bonvoy profile, which was a refreshing change from another local Residence Inn where that hadn't happened. The pool was a fun time and at a great temperature. We did have plumbing trouble in our two-bedroom suite the first night, but they dealt with it quickly and even sent engineering the next day. The rooms could use updating, but I highly recommend this property if you need to stay in the area.

Breakfast ended at 9:30 a.m., and there are people living at the hotel permanently. It's a short drive from Stonebridge golf course. The place is run down and needs a makeover. There was a crack in the shower wall and rugs in the suite.