Americas Best Value Inn Hinckley

The room had no air conditioning, and staff told us to open a window that didn't have a screen. They weren't helpful and mostly complained about management. The motel is dated and dirty, too. We had to clean the jacuzzi tub before using it, and there was hair on both the shower and the mirror. I'd avoid staying here.

While I was hospitalized after being threatened by a member of the maintenance staff, my room was trashed. The manager wouldn't review the surveillance footage, and my belongings were stolen and never found. After I argued with the so-called owner, I did get a refund. This is a horrible, scuzzy trash hotel. I would never stay here again.

The photos need updating because the rooms look nothing like them. Our bathroom was disgusting, the carpets hadn't been vacuumed, and the place smelled unclean. I was very dissatisfied. It was overpriced, too.

The room was dirty enough that I kept my socks on and wore shoes in the shower. We bought Lysol wipes and cleaned every surface we touched, and they came away gross. Still, I could tell they're trying, and I'd consider staying again because the staff and the sense of safety were so good. The people at the desk were kind, fun to talk to, reassuring, and helpful. There are cameras all over, and it feels like they take pride in keeping the place safe and welcoming. I felt secure and didn't worry about my car or things in the room. We'd stayed here a few times long ago and had bad experiences, but after stopping at the antique store we decided to try again. The woman let me look at the room, check the bed for bugs, and see how it looked generally. I found no bugs or signs of them, so we took the room. You can hear everything, though: passing cars, trains, people in the office arguing about a phone app, and sneezing. I'm sure they could hear us, too.