Hilton Garden Inn Hobbs

The rooms are clean and nice, and it’s a great hotel. But I stay with Hilton more than 100 nights a year for work, traveling from San Jose CA to Hobbs, and this is the only Hilton that seems unable to get the tax math right. The booking includes city tax but leaves out state tax, so expect the final bill to be about $15 higher. I hope I don’t get in trouble next week for going over budget because of their kindergarten-level math.

We booked two rooms through Booking.com on January 21st 2026 for one night on February 17th 2026. At 5.41pm local time on February 17th, Booking.com emailed my assistant that Hilton Garden Inn Hobbs could no longer accommodate us because the property was closing temporarily or permanently. Since the email went to my assistant, I didn’t see it before we arrived at 7.00 pm. The hotel told us the booking was canceled and sent us away without further help. After a long discussion with the staff, I managed to speak with General Manager Debra. She said they had to cancel and apologized, but offered no help. I then asked the staff to call her back and get the cancellation explanation in writing. Fifteen minutes later, Debra sent this: “To whom it may concern, on February 17, we were overbooked by 7 rooms and had to cancel several rooms. We did not do this lightly. We are offering to put them in another Hotel at our expense.” Unfortunately, there were no rooms left in Hobbs that night. We’ve taken this hotel off our company’s list of bookable places. I’ll leave readers to make up their own minds. I would give zero stars if I could. To be clear, I don’t blame the front desk employee. She did the best she could.

The rooms were clean and the staff was nice, but we had no power from 4am until checkout after an overnight outage. There was no electricity, hot water, or breakfast. At checkout, they offered a refund for the inconvenience even though we hadn’t asked, took my name and number, and gave me a contact to follow up with. When I called later, the hotel said they wouldn’t refund us because they hadn’t caused the outage. It felt like they promised refunds to keep people there while saying the power would be back soon, then refused when guests followed up.

Renovations are underway, and you can smell glue in the hallways. I had to leave early because there were ants in my room. At least they weren’t bedbugs, but between the construction and the ants, I’d stay somewhere else in Hobbs if I had a choice.