Tides 11g in Hollywood

The staff were incompetent and rude, and the valet person JORGE was the rudest, most unprofessional person I’ve ever met. He demanded payment each time we left the parking lot, then got annoyed when he had to get out of his chair to open the gate for us, entering or leaving. I’d give this place zero stars if I could. There are other places to rent with better customer service. 10 out of 10, I don’t recommend it, won’t return, and as far as I’m concerned they need to let JORGE go. He only has a job because people like us rent the rooms.

For our two-week rental at The Tides, we found the condo dirty, unappealing, and poorly maintained. The showers were broken, and the place felt neglected. The lobby and pool staff were rude and unwelcoming. Even though they recognized us, they kept asking to see our bracelets every 2 minutes, which made the stay uncomfortable. The pool was extremely hot and not clean, and inflatables weren’t allowed, making it less enjoyable for families. It was a disappointing experience. I wouldn’t recommend it or return.

The elevators took forever, the lines were constantly long, and staff were rude. The host, Graciela (15C), tried to charge me $21 for an Amazon package and then refused to return it to the sender when I wouldn’t pay. The host, Graciela (15C), is notorious for hit-and-run upcharging after checkout. Check the Airbnb reviews before you even consider booking here. AVOID Tides Hollywood Hotel & Host Graciela 15C.

The beach was closed for construction during my last 3 days, so we had to walk to the next building to get to it, which was annoying. That’s why I’m not giving five stars. The place could use updates too: the doors were hard to close, and the refrigerator didn’t shut all the way. We rented for a week from Pablo, who’s a great guy and answered questions right away. The apartment was good, with great beach and pool access. The gym is open 24 hours, and the building staff were friendly. At first, I was annoyed by the extra fees: parking was $100 for the week, which I thought was expensive, plus $20 for a refundable parking tag. You get two key fobs at $30.00each for the building, pool, and beach access. But once I saw how it worked, I understood they use the security measures to keep outsiders from getting access. I saw security checking tags in the parking lot and pool every day, even at night. I’d thought they were overcharging until I saw the fees at Diplomat resort a couple of buildings away, and then this seemed decent. The place was well stocked with beach towels, shower supplies, hand soap, and dishwashing soap. The pool area was quiet and clean, the public restrooms were clean, and a shower was available by the pool. The beach was very good and quiet.