Aspen Grand Hotel Houston

I stopped in Houston unexpectedly and decided to try this place. The price was great, and the hotel was much better than I expected. Van at the front desk was super helpful. I left before breakfast, so I can’t comment on it. I’ll stay here again.

We cut our weekend short after breakfast turned into an upsetting situation. My niece was getting food for my mom, who recently had surgery and is a breast cancer survivor. Staff stopped her and told her to put it back. The sign said it was a breakfast buffet, but when she filled a cup halfway with cereal, they got angry and told her to pour it back. The woman at the front desk listened, but she was also quite rude, and the whole interaction felt uncomfortable.

The outside looked clean and cared for, but the room was a different story. There was a strong urine smell as soon as we walked in, the bathroom was grimy, the tub was stained with peeling paint, and there were stains on the bench, curtains, blankets and several towels. Some blankets had burn holes, too. We asked for another room, but were told housekeeping had left and there were no rooms available. The desk clerk came by and sprayed air freshener instead. Breakfast was poor as well: one gallon of milk for everyone at the cereal station, and the orange juice was thick and concentrated, like no water had been added. We were there with our two young children from 2/28/26 to 2/29/26. I know a cheap hotel comes with limits, but I still expect it to be clean. They call it a “Grand Hotel,” but the complaints seem to be the grand part. Just nasty.

The room was spotless and beautifully put together, and breakfast had a nice range of hot options. My sister and I also found the price very reasonable for the service and the artistic look of the rooms. What really made our stay at the Aspen Grand Hotel was the front desk team. Every person we met was friendly and professional, greeting us warmly whenever we came back from a long day of work. It felt peaceful and relaxing, away from the noise. This hidden gem was a delight, and I’ll definitely return.