FRONTDESK Residences at Gramercy Apts Houston

November 2025 update: Nothing has improved, and things have gotten worse. The second elevator is out, so when people move in or out, they can't use an elevator at all. It took a week to fix the garbage disposal, and the pool is closed. On the North building's first floor, there's a marijuana smell in the hallway, especially mornings and evenings. It most likely means a nearby neighbor is regularly smoking and the smell is moving through ventilation or gaps between units. Luxury living, ha-ha. The last leak was three weeks ago. Read other tenants' reviews and watch their videos. The fire alarm ran for two hours because they couldn't figure out how to shut off the main waterline. August 2025 review: Since AOG LIVING took over Residences at Gramercy, the property has gone downhill every month. They moved in during March. Staff are rude and aloof, and seem to care only about rent and hidden fees that show up on your statement after you sign the lease. Search Google for AOG Living reviews, they have a 2.1 star rating. The hallway AC no longer works, it's 83 F and smells like mold. The garage gates are wide open, as shown in the picture. Maintenance requests aren't handled in a timely way. If something in your apartment breaks, you might wait weeks for it to be fixed. With the new management, it's a disaster. Keep in mind, the North building is tilting because of a soil or landslide issue, and apartments have lots of leaks. The pipes can't handle the building tilting and keep bursting. In the past five years there have been more than 10 major leaks, and people moved out without compensation from management. The positive reviews are fake and created by management. The attached pictures prove it. I can't wait to move out. I wish I could give it zero stars!

I liked living here until the new management took over. Now there are roaches in the building and my apartment, and the cost has gone up significantly while the bills are the same. It's supposed to be gated, but the gate is open every day. My washer has been broken for months. They've "fixed" it three times, but every load comes out stained and ruined, so I've started taking my clothes to a laundromat. Manager Brittany gets combative and takes her attitude out on tenants instead of solving problems. They charge a termination fee if you move out, even though you still have to pay the rest of your lease. Trash piles up by the front door or blocks half the exit gate, and the trash chute has been broken for days. The apartment was dirty when I moved in, with dirty walls, carpet stains, and a microwave full of bacon grease, despite being called professionally cleaned. My dishwasher literally falls out of the counter when I open it, and there's still painters tape on the sprinkler, which I'm sure is a code violation. Don't leave the back door open, because rats and roaches run around the parking lot and up the balconies at night. Pest control says they sprayed, but there's no boric acid and no paper confirmation they came. It's another lie for a service charged monthly. They also tow residents under the new management, and new tenants have parties all night. The location is the only decent thing, but the management is the last straw and I'm moving out early. This place has really gone downhill. Update 8/28/25: I called to ask about extra move-out charges for a month I wasn't in the apartment. Crystal answered, then hung up as soon as I started speaking. I called again, Brittany answered and put me on hold, then never came back. It feels like retaliatory behavior, and I was charged excessively as a result. Please find somewhere else to live.

I've lived here for over three years. Since management changed from Greystar to AOG, the property has gone to the dumps. On Saturday, October 18, a water pipe burst on the third floor. Whatever the reason, negligence, poor training, or short staffing, water poured from the ceiling for over an hour. The fireman said they couldn't find the main water shutoff, and the office didn't tell them where it was, even though we have cell phones. I live on the first floor. If they'd turned off the main water right away, my unit and my neighbors' units wouldn't have been damaged. Water came down from the third floor through all our units. They said 20 units were affected. The North building is tilting and shifting, so water leaked from the hallway into my apartment and soaked the bedroom carpets. They left it that way for a week, with mushy, mildew smelling carpet and dirty water stains. A neighbor slipped on the wet floor, and we helped her up. She had a disabled family member on a respirator in the next room. It's November 4 and our hallway still looks like a dump, with no timeline for anything. I've repeatedly asked for a rent adjustment because of the unsafe, uninhabitable conditions we've endured for two weeks, but the apartment is avoiding me. I have to walk through a post apocalyptic, Halloween-esque hallway with holes in the ceiling, mildew building in the walls, torn carpet, debris, and a blower that's been there for three days blowing dust and mold at my face every morning. They moved my neighbors to other units; those who were downgraded to smaller units had to fight for a rent adjustment. Management doesn't seem to care about residents' quality of life. Two weeks of water dripping down walls and ceilings and flooding halls has likely caused mold throughout the building. Neighbors on the other side said the same thing happened a year ago when a pipe burst and flooded everyone out. This seems ongoing, and if you move here, you'll likely face it too. There are much drier apartments nearby with similar locations and management that cares, or at least tries. There are many older people and families here, and leaving us in these awful conditions is really a crime. All I asked was for my rent to reflect how poor the living conditions are. Other problems: the trash chute was broken for a month; elevators keep breaking, so don't move here if you can't use stairs; funny rats run along the railing, kind of cute but kind of unsanitary; I still haven't received a copy of my lease since the switch to AOG; the garbage disposal took a whole week to fix; there's no accountability for the repeated flooding, and it'll happen again in this old, rickety complex; residents are towed illegally even with permits or proper notice. I would never live here or in any AOG living apartment again. Save yourself the headache, agony, and stress.

Mykia really stands out for how well she communicates and how much she cares about residents. She’s efficient, attentive to details, and makes people feel listened to and supported. I’ve had a great experience working with her, and I’d recommend her to anyone looking for someone dependable, knowledgeable, and committed to her work.