Best Western Plus Hudson I-94

The room was decent, but it smelled like stale cigarettes, as if someone had smoked there and the smell had been sprayed over. The bed was extremely hard, breakfast underwhelming, and the hot tub looked gross at the bottom. It was warm but wouldn't turn on. The location didn't feel great to me either: a few people who didn't seem to be guests walked through the building, from one exit door to another. When I arrived, nobody was at the desk. At checkout I rang twice, waiting two minutes before the second try, and then was told they couldn't give me a receipt because I booked online. They also refused to provide a checkout sheet or anything else showing I'd stayed. It wasn't the worst stay, but definitely not the best.

My family stayed from 9/19-9/22. On 9/21 we left for several hours, and when we got back, housekeeping had changed the linens, according to the front desk. Hours later, at midnight, I woke to a bed bug crawling on my pillow. We took the live bug to the desk right away, and Raja confirmed it was a bed bug. We couldn't leave then, so he moved us to another room and said he'd personally inspect it. As soon as we arrived, we spotted an open beer can that was half full. The quality checks here clearly aren't adequate. Raja took my contact details and said the owner would get in touch the next day. No one contacted me, so the next day I called. I was told the owner, Sanjay, was out of the country for another week. The desk staff didn't know about the bed bug incident and took my details again. They also said the room with the live bug hadn't been closed off from future guests. I waited for Sanjay to return and still heard nothing. The first response came 17 days after we found the bug, despite several calls and giving them my information at least five times. They'd admitted that nobody had my details at all. When Sanjay finally contacted me, he was unprofessional and condescending. He insisted his hotel had no bugs, even though I had brought one to the desk alive. He refused to refund our stay, saying staff had moved us to another room. He also told a family member that we might have brought it in or that it could be a woodchip. We had to put all our belongings through industrial dryers at high heat to kill any bugs or eggs in our clothes. That ruined several shoes, bags, and clothes by melting or shrinking them, at 2 in the morning. Sanjay had nothing to say about the beer can or our damaged belongings. On 10/9, we contacted the local health department. They said neither Sanjay nor Best Western had contacted them about an inspection or reported the incident. The department inspected on 10/10 only because we called. They told us bed bugs can be hard to find unless a place is completely infested, and that after almost three weeks they might not find anything. If the hotel had reported it promptly, as I think the owner should have, perhaps it would've been caught. No bugs were found during that inspection, and Sanjay used that to keep saying his hotel had none. He doesn't seem to understand that finding none three weeks later doesn't prove there wasn't a bug while we were there, especially one the front desk confirmed. I never claimed the place was infested, just that there was a bug in our room. I attached pictures of the bug and beer can with the date, time, and location. The whole experience was ridiculous, and Sanjay was the most stubborn, unprofessional business owner I've had the 'pleasure' of dealing with. Our stay cost us well over $1,000 between the hotel and ruined belongings. After five weeks, he refunded me $100. I'd sooner sleep on a curb in a parking lot than ever set foot in this place again.

My family and I found a bed bug on our bed, and staff confirmed what it was. I strongly recommend that you don't stay here. Update after the owner's response: I was there with my girlfriend, BP, from 9/19-9/22. At midnight, we had to get up and deal with bugs on our belongings. I went with her to the front desk and showed Raja the bed bug. He confirmed it was one. I stayed at the hotel and am entitled to share my own experience here. We had to dry our belongings at very high heat to kill bugs, and many of my things were ruined. Again, I strongly recommend you do not stay here.

Check-in was easy, parking was convenient, and the location worked perfectly for what I needed. The room was clean, comfortable, and well kept, and the staff were friendly and helpful throughout my visit. It was a smooth, pleasant stay and worth the money.