ECHO Suites Extended Stay by Wyndham Richmond West

I've been staying here since August 1st, and Ty has been a huge help from the beginning. When the elevator was out of order, she helped us with all our bags. Whenever I see her, she checks in and asks what she can do to make our stay better. She's an outstanding young woman and a real asset to Echo Suite.

The people are nice and the location is good, but I wouldn't suggest staying here if you need more than the basics. It's a newer, nice-looking hotel, though there's not much in the room beyond a bed and TV. There is a kitchenette, but no pots or

The elevator had been out of service for over two weeks, the only trash cans I could find were outside and overflowing, and there were no bins near the elevators. Still, after a week at the hotel, I was told during my second week that I had to leave because I left bagged trash in the hallway corner by my door. I had seen other guests do the same, and my room hadn't been cleaned in more than 10 days. I refused to leave over that, and staff said they'd warned me before, which wasn't true. They also accused me of smoking in the room. I've never smoked, and I felt they were using the accusations to get me out. They called the police, and I ended up leaving. The police couldn't help with what I felt were false claims. I didn't feel safe staying, worried they might accuse me of something else or do something malicious in my room. They refused to refund the unused days, and my reservation still shows me as checked in. I've contacted Wyndham hotels to ask what can be done. I travel for work and have stayed in hotels across the country for more than 20 years without anything like this happening. This isn't fair to a customer, and I won't stay at Wyndham hotels again.

The property itself is quite nice, which makes it a shame that I won't be back while the current management is in place. On my one-night stay, the staff came across as dismissive and sometimes rude. They seemed more focused on chatting and gossiping than helping guests, and the uncomfortable attitude carried through the experience. Management didn't seem to care, either. The hotel has potential, but the lack of service put me off booking again.