La Quinta Inn & Suites by Wyndham Dallas - Las Colinas

The biggest frustration was the lack of any response when I raised problems. I reported repeated bites that looked like bedbug bites, and left with my legs covered. Staff were dismissive and rude, with no apology or sympathy. They said they couldn't resolve it, and nobody seemed interested in investigating or making it right. The property and room also fell short on cleanliness, and the TV didn't work. I reported that too, but nobody tried to fix or replace it. When we asked to speak with management, we were told to come back at 10 a.m. We did, then were told we might have to wait another hour to an hour and a half. We had a flight to catch and couldn't wait around indefinitely. Nothing was offered: no refund, compensation, apology, or concern. Hotels can have problems, but the way they're handled matters, and this place failed at every turn. I can't recommend it and strongly encourage travelers to look elsewhere.

I booked a last-minute room because of the weather in DFW, hoping my 75-year-old dad could get somewhere safe to rest before his flight. He'd been traveling for over 16 hours. I checked whether a shuttle ran to and from the hotel, and called to confirm he could check in and pay with his own card. I was told the shuttle wasn't working, but that he'd be able to check in and pay. He arrived around 12:30 at night, and the same manager I'd spoken with said the reservation had been canceled for some reason. I got no cancellation email. The manager was rude and unhelpful. They had a room available, which I assume was the one I'd booked, so I told them to put him in it. I'll never book here again.

We were lucky to stay only one night. The whole hotel, especially the bedroom, smelled damp and moldy. There were several stains on the carpet, walls, and lamps, and the room's lighting had inconsistent color temperatures. Breakfast drinks were very watered down, and the selection was below average. The stay was subpar.

The room was a reasonable size and comfortable enough, but the corridors had a wet-carpet smell that wouldn't go away. Housekeeping was meant to come daily. On my second night I called three times, but nobody showed up before I checked out the next morning. The experience was disappointing. With basic maintenance and more dependable service, the hotel could be much better.