Super 8 by Wyndham Irving/DFW Apt/North

The third room was bigger than the first two, but still old and dirty, with a broken AC. I gave up because at least the door opened and the strange noise was gone. In the second room, the lock light turned green but the door wouldn’t open. When they gave me another key to try, I heard footsteps inside and ran straight back to reception. By then it was past 1 a.m., and I couldn’t find anywhere else, even though I really didn’t want to stay. I was close to sleeping on the sofa by the front desk, but my boyfriend talked me into checking one more room over the phone. The first room had a weird, unsettling noise that would have kept me awake. The receptionist said the last room was better, but it wasn’t much of an upgrade. This was a terrible experience. A place in this condition shouldn’t be operating as a hotel or motel.

If you’re waiting for a flight, I’d rather sleep at the airport than stay here. The online photos make the place look nice, but the rooms were badly damaged and didn’t seem properly cleaned or maintained. It felt unsafe and unprofessional, especially for somewhere that presents itself as upscale. There were no managers on site when serious problems came up, so we had to email one just to try to get our money back. That lack of help and accountability was shocking. If you expect basic cleanliness or hospitality, look elsewhere.

We waited more than two hours for the return shuttle, and repeated calls to the hotel either went unanswered or got the same promise that it would arrive in 20-30 minutes. There was also never anyone at the service desk. Earlier, we’d waited a long time for the pickup despite being there very early, and then the driver took us to the wrong terminal even after we gave him the right one. We missed our flight. The airline wouldn’t refund or change the tickets, so I lost $1,300 through no fault of my own. After all that, the driver even asked for a tip. Don’t rely on this shuttle, and stay somewhere else.

The lift felt too sticky to stand in, the staff were unfriendly, and breakfast wasn’t provided, just tea and fruit. Our room was dusty and looked old, with rust on the bathtub, sink, and shower. I also spotted bloodstains on the comforter, so thankfully we’d brought our own and used it. The towels smelled bad. This was a disaster of a stay for my husband and me.