Residence Inn by Marriott Jackson The District at Eastover

After a ten-hour drive from home with three toddlers, two teenagers, and other relatives, we were exhausted and ready to settle in for our family reunion. We’d booked three suites after calling the location and being directed to Marriott’s 1800 number. The reservation took almost an hour. At the hotel, the assistant general manager told me the rooms had been canceled because I’d used a stolen credit card, even though I booked with my own card. She said a cancellation email had been sent, but I never received one. She said there was nothing she could do and offered two king rooms, take them or leave them. She wasn’t trying to help, and there was nothing else available nearby, so we took the room. The carpet was soaking wet. When I went back to the desk, there was no apology or good customer service, but somehow another room was available. The way we were treated and the lack of cleanliness ruined the trip. We checked out the next morning and drove ten hours home. Thank you, Marriott. I want to correct the reply: no one in my party canceled the rooms. I was told they’d been canceled because of fraud. The general manager said she’d email her boss to ask about a discount, but I was never offered one. I don’t know why you said we mixed up the hotels. I knew exactly which one I’d booked. I have pictures and timestamps from when I booked the rooms. No one in my party gave the hotel my email or phone number, yet I did receive a confirmation email. Your response makes it clear why I wasn’t properly accommodated. If I could give this place a zero, I would. Thanks for wasting my time, Marriott.

The rooms are great and the customer service is definitely good. I’ll be back for another wonderful experience.

After a day of driving, this was a great place to stop, and we’ll be back. The room was clean, the bed comfortable, and everything felt fresh. Breakfast was quite nice, with good oatmeal toppings and mixed fruit cups that don’t contain high fructose corn syrup. It may seem like a small thing, but I notice details like that. The location was great, and we had a delicious dinner at Eudora’s. Solomon and A’Terrio gave us a very friendly welcome at check in, and Jessica made check out just as pleasant. You can feel the true Southern hospitality here.

After a rough day at the office, Jessica’s warmth and attention to detail made my day. I’d mentioned that housekeeping hadn’t replaced my dish towel and dishcloth. It’s a small thing, but I don’t like leaving dirty dishes in the sink. She apologized, said she’d look into it, and within five minutes she was at my door with dish towels, extra detergent, and a scrub mommy sponge, wearing the biggest, warmest smile. The cleaning staff had done a superb job while I was out, and the customer service at the Residence Inn Jackson, the District at Eastover, Mississippi, was above reproach. I also lucked out with a really good view of the surrounding area from my window.