Holiday Inn Express & Suites Jacksonville - Town Center by IHG

Ashley made my visit comfortable and memorable, greeting me warmly and professionally as soon as I arrived. She was efficient, positive, and often anticipated what I needed before I asked. She kept checking that everything was going well, made sure my room was right, and offered helpful recommendations. Her attention to detail and care for guests stood out throughout my stay. People like Ashley make a real difference, and she's a true asset to the hotel. Highly recommend staying here, and look for Ashley!

Being close to Mayo Clinic and the local attractions made getting around easy. We also had free breakfast and Wi-Fi, which were nice extras. The room was spotless and comfortable, and the staff made us feel genuinely looked after. With shops and restaurants all around St. Johns Town Center, we absolutely loved our stay.

Ashleigh, the Assistant Manager, really pays attention to whether you're enjoying your stay and asks what she can do if something's off. That kind of service is hard to find these days. The hotel is well kept, the rooms are clean, breakfast is consistently good, and the staff are super friendly. It's about 15 minutes from Mayo Clinic. Thank you!

The lobby, shared spaces, and rooms were all very clean. Check-in was quick because Ashleigh had the keys ready. Even though I'd never stayed there before, manager Ashleigh Love recognized who I was and made sure my reservation worked for my needs. She was warm and smiling, and I noticed her greeting several returning guests by name too. It was a bright spot in my day.