Hampton Inn & Suites Johns Creek

Noel at the front desk made our stay feel easy and welcoming. He was friendly, professional, and helpful from check-in through answering our questions. It’s refreshing to meet someone who seems to enjoy helping guests, and he’s a real asset to this Hampton Inn. The hotel itself was clean, comfortable, and well maintained. I had a great stay and would definitely return and recommend this location.

There’s a Starbucks across the street if hotel coffee isn’t your thing, about a five-minute walk including the traffic light. Breakfast here was better than at most Hampton Inns, too. The hotel was clean, brightly lit, and nicely decorated. It’s a great place to stay when visiting family at the hospital or taking a class near Emory Jones Creek Hospitsl.

The dining and kitchen areas were spotless, and the food was delicious with so many options. Micheal in the kitchen was the sweetest, and the holiday music playing softly made the atmosphere really nice. We also had memorable laughs at the evening reception last night. We were in GA promoting our brand and have stayed at a lot of hotels. The young woman who checked us in was sweet and welcoming, and people here actually talked with us and asked about our day. They understand hospitality. The whole visit felt clean, quiet, professional, friendly, inviting, and smooth from entry to exit. I’ll stay here again. 10 stars!

I waited at the front desk for over 10 minutes after arriving to check in around 2:30 PM on Saturday, December 27, 2025. When a staff member finally came over, later identified as Thomasina, I politely said I was there to check in. She gave me a hostile, contemptuous look, didn’t greet me or say anything, and shushed me while continuing to work at her computer as if I were an inconvenience. When I asked why she wouldn’t speak to me, she still didn’t answer. She silently pointed at the card machine and kept glaring at me. She ignored me when I asked her name as well. I’ve stayed in hundreds of hotels around the world and this was the worst front desk interaction I’ve had. It felt demeaning, unprofessional, and deeply disturbing. The way I was treated strongly suggests racial bias and shows a complete lack of basic hospitality. Someone who treats guests this way shouldn’t be in a customer-facing role, especially at a brand that claims to welcome people. I’m writing to warn potential guests: if respectful treatment and basic human decency matter to you, think twice before choosing this property. Management should take this incident seriously and take appropriate corrective action.