Molly B.
Our one-bedroom loft suite was spacious, warm, clean, and amazing for a family vacation. During our stay, a major windstorm knocked out the power from 10 p.m. until 4 p.m. the next day. Guest services went above and beyond, giving us flashlights and suggesting places to find food while the amenities and restaurants weren't working. When power came back, they opened the waterpark outside its usual hours for guests. They also refunded the waterpark and snow tubing add-ons. None of this was their fault or in their control, but they still did all they could. We'll return to try snow tubing in the future. 10/10 experience!
