Captain Lord Mansion

The legacy staff hired by Bev and Rick were the one saving grace. They were still wonderful and went the extra mile. I had been to Captain Lord more than ten times since the early 2000s, for over 15 nights in total, and adored it when Bev and Rick owned it. I returned recently for the first time since 2020, and it just isn't the same. The personal touches, atmosphere, and charm have been sucked away by the Lark. Reception used to be a welcoming spot with news and information. Now it's a hodgepodge open workspace with shop wares, and the poor women working there sit at tiny micro desks that look ridiculous and out of place. The effort to cut operating costs shows throughout: limited coffee selection, fewer shared areas like the parlor, and the postcards showcasing each room are gone. The downstairs gift shop is now a closet. Breakfast, once a hallmark, is now continental. Details that made this a world-class B&B have been reduced to a mere “hotel.” Rooms that used to have ship names are numbered, and the decor feels like it was chosen by a Manhattan wannabe decorator. Bathrooms that were once unique now feel like a Marriott.