Holiday Inn Express & Suites La Grange by IHG

The rooms were nice and clean, and the staff were friendly. But there was no breakfast Sunday morning. I waited for it before setting off on a long drive. It was supposed to start at 7:00 am, and around 7:15 or 7:20 they realized nobody had come to make it. Lots of disappointed people. Not good, and I think we should have gotten a discount.

I was passing through late and got a room quickly. The lobby was nice and clean, and the front desk attendant was professional and helpful. My room was spotless, with stain-free towels, a comfortable bed, and a quiet setting. The free continental breakfast was the best I've had. Good value.

The heat barely worked, and it sounded like a backup beeper outside my window. The rooms seem meant to look updated, but the molding and trim really missed the mark. The staff were some of the snootiest hotel employees I've met. I've had better treatment at a Red Roof. You're hotel staff, and I work over the road. Stop acting so high and mighty. People are tired and need somewhere to rest, not to be judged. And take that one-star auto-response bot elsewhere.

The breakfast was awful: stale cereal, moldy bread, cold gravy, eggs and sausages, watery oatmeal, and a broken pancake machine. Staff said the machine was broken, though it seemed more like they were out of batter and cutting costs. Maybe they don't have to provide breakfast, but if they do, they should do it properly. The pool was another mess. A sign said it was under maintenance. When we asked if it would open, since my kids had been waiting all day to swim, we got vague answers, then were told it depended on the maintenance man. The next morning staff said we had to wait for the manager to open it. When asked whether it was fixed, they said it had never been broken. Other guests told me it had been closed for the several days they'd been there. It felt cheaper for the hotel to keep it shut and give guests the runaround. The first night, since the pool was closed, we bought a game to play in the lobby. I made tea with the hotel's supplies because I'd been fighting a cold and wanted honey. The desk clerk said they didn't carry any, not even at breakfast. I drank tea without it, then saw honey on the breakfast bar the next morning. That was lie number two. I also asked for four pillows and was told they couldn't give me four, maybe they could give me two if they had them. The pillows on the bed were lousy, and I just wanted a good night's sleep. Staff couldn't care less about guests, treated us like garbage and an inconvenience, and I caught them in several lies. It felt like they were doing the bare minimum while charging $150-$200 a night. I'd stay somewhere else.