Sleep Inn & Suites

We appreciated how friendly the staff were, and the hotel was beautiful and very clean. Our room, 411, felt spacious and comfortable, and breakfast was delicious. The woman looking after breakfast kept everything fresh, hot, clean, and well stocked. Our second night, 11/27/25, was peaceful and quiet. The first night, 11/26/2025, was a different story. My family went to bed at 10 PM, then just after midnight the guests in adjoining room 409 woke us up. They were talking loudly, there was banging or bumping against the walls, and their TV was so loud we could hear muffled sound and feel vibration. It sounded as if they might be in the hall, but we didn't open our door for safety. My husband called the desk and spoke with Collin, who said he'd come up. We heard him knock; things went quiet for about 15 minutes, then started again for a while. Everyone, including my five-year-old granddaughter, was woken. My family eventually got back to sleep, but I couldn't. I have insomnia, sleep lightly, and can't sleep during the day or while traveling. I got under two hours, though I normally need 6-8 to function. We were all exhausted on Thanksgiving. We paid good money for a nice hotel, and this kind of disruption shouldn't happen here or anywhere guests are paying to stay. We plan to visit our MD family for five days in March, but we'll choose a different hotel because we're worried it could happen again. Sleep matters, and I hope nobody else has to go through this. I tossed and turned all night. We'd like management to contact us about this. We also want to thank the staff for their hard work. Respectfully, Simon & Tricia Corbin

Once I got in, the room was clean and roomy, with the usual hotel amenities. The bathroom had Dove products, the bed was comfortable, and I watched college football on a TV that was set up well before dozing off. I do wish the pillows were fluffier. Breakfast the next morning had great choices, and the bean-to-cup coffee machine made me smile. The hotel stayed busy through the evening. I showed up around 1pm hoping for an early check-in, but the receptionist curtly told me check-in was at 3pm and no rooms were clean yet. I was bummed she didn't even pretend to check the computer. I accepted it and went down the street for coffee, then returned caffeinated and right at 3pm. A different receptionist had everything ready, and was friendly and efficient. A decent stay overall.

After a nine-hour drive, the hotel was easy to find, but checking in around 1:30 in the morning was followed by a horrible surprise. The desk woman was rude, and the room was disgusting. I booked a king bed and sofa bed so my two kids could sleep on the sofa, but there was no sofa bed, just a couch, so we all had to try to fit in one bed. The website photos were misleading. The couch and chair were stained and gross, there were brown water marks on the ceiling, and the room smelled awful. The toilet wasn't firmly attached and sounded like it might fall apart whenever we used it. I won't stay here again.

Early check-in was appreciated, and the location was good. After that, the stay was a letdown. My room had a beer cap on the floor, dirt on the couch and bed that I had to wipe off, a dirty fridge and microwave, peeling paint, and a streaky mirror. The hallways and elevator looked worn, the pool wasn't clean, and there was no hot tub despite it being advertised. I could hear noise from the hallway, other floors, and cars outside, so the rooms clearly didn't block sound well. The website pictures gave a misleading impression. This felt nowhere near a 4.1-star hotel.