Bradley M.
My family and I ended up sleeping in our car in an unfamiliar area that felt unsafe because the hotel gave away our room. I had booked days ahead for Saturday night, and they called around 1 PM that day to ask if I wanted to cancel. I said no, confirmed I’d arrive later, and they acknowledged the reservation. I called again that night to make sure everything was still set. The employee hung up on me and wouldn’t answer when I called back. At the hotel, they said the room had been given to someone else. There was no explanation, apology, or offer to help us find another place, and the staff were rude and dismissive. The hotel smelled bad and looked nasty when I walked in, and several people were milling around the parking lot. A same day confirmation should mean a room is held. Completely unacceptable. I can’t recommend staying here.
