Quality Inn & Suites Lafayette

At 11:30 PM, after a long day of travel, we were still waiting for more than 40 minutes because staff didn't seem to know which rooms were clean, occupied, or available. We were traveling with elderly parents and a small child, and had booked two rooms with two queen beds apiece. We were first given adjacent rooms, which we appreciated, but one smelled strongly of marijuana and had water leaking from the sink, so it couldn't be used. After we reported it, we waited over 20 minutes and were handed keys to a room with one king bed instead of another two-queen room. That room was not ready either: the bed was unmade and trash was still there. There was also a strong marijuana smell around the front desk. The woman who initially checked us in was polite and courteous, which I appreciated. A refund was eventually offered, but the poor cleanliness, disorganization, and failure to understand our basic room needs made the stay very stressful and disappointing.

The woman who checked me in was really nice, but this was one of my worst hotel stays. The room was filthy, with dirty socks on the couch, garbage left behind, an empty tissue box, and a used coffee cup on the counter. The bathroom sink was coming off the wall, and the whole hotel smelled strongly of cigarettes. People kept coming and going to visit friends, and the area felt rough. In the halls, people were yelling past 1, with a dog barking nonstop on top of it. Breakfast was a joke: we came down at 7 and everything was gone, or perhaps nothing had been put out. The waffle machine undercooked the waffles, and there was no syrup.

The room was okay, but the A/C barely worked, so it stayed hot all night. The next morning's breakfast was a joke, and I can't even explain how bad it was. The pool was freezing, too. The neighborhood felt very sketchy. When we arrived, three people who looked homeless were sitting by the sign with their belongings scattered around. We were given the wrong room at check-in, and the only correct one was on the second floor with no elevator. Later, a man who seemed under the influence was standing by our room. He moved when he saw us, then staggered back and forth down the hall. It was scary. I'll never return, and I can't believe Choice Hotels is associated with this place.

The rooms aren't bad, but the location is terrible and feels dangerous. Keep your car doors locked and stay in your room.