Homewood Suites by Hilton Largo/Washington, D.C.

The kitchen made the room feel like home, and I honestly wished we could've stayed longer. It was clean, cozy, and quiet, with a great mattress. Getting in was easy with the digital key, and we chose our room and floor through the app. The location was really convenient for getting around, and everyone we met on staff was nice and helpful.

There's food and restaurants nearby, but getting to them on foot means crossing a major road, so I'd recommend having a car or using Uber. Inside Homewood Suites, even the cheapest room gave me enough space to stretch out, which I really appreciated. The staff were quick and efficient, and happy to answer whatever questions came up.

I booked expecting the comfort and service I usually associate with Hilton, so this was especially disappointing. The bathroom was very dirty, and I have a video to verify that. Traffic noise from cars, trucks, and horns made it hard to sleep in the room I was given, which faced right behind the beltway. I'd asked for a room with a good view. At check-in, the front desk associate came across as dismissive and unfriendly, not warm or professional. I asked for the fourth floor and was told there weren't any rooms there, though moments earlier I'd heard him tell the guest ahead of me there were plenty available on that floor. That inconsistency concerned me. This is the second Hilton property I've been dissatisfied with in two weeks. I normally choose Hilton for its consistent quality and customer service. I hope management takes this seriously and works to restore the standard guests expect.

After I found a bug in my room, I told management because cleanliness and guest safety should matter. The manager said I “complained too much” and denied me my stay even though my payment had already gone through. The way this was handled felt disrespectful and dismissive. Guests shouldn't be treated like they're being punished for raising a concern about their room. I'm a loyal Hilton customer and didn't expect this at Homewood Suites by Hilton Largo Washington DC. It fell far short of the hospitality Hilton claims to represent. I hope Hilton corporate investigates this location so future guests are treated with more care and professionalism.