Holiday Inn Express & Suites Lindale – Tyler by IHG

My husband and I stayed one night and were very impressed. Everything was clean, from outside and the lobby to the breakfast area and our room. The location was good, and the staff were lovely. Amy at the front desk was sweet and welcoming, and the gentleman running breakfast was welcoming and paid close attention to cleanliness and how the food was presented. We'd definitely stay here again when we're in the area.

The room was clean and the beds were super comfortable. There were kids in the room next door, but I never heard a thing. Breakfast was great, and the pancake making machine was so cool. I wish all my hotel stays were this fantastic!

John was kind and helpful when I called for a last-minute room at the end of a long drive. He found us a great rate and offered a late checkout so we could get some much-needed sleep. He was just as welcoming when we arrived, and the two front desk employees were pleasant at checkout too. The room was good, and the breakfast was the best we'd had at a hotel in quite a while. I'd absolutely recommend staying here for the service alone. That really wins me over.

I got here at 3 a.m. after an exhausting, stressful stretch of driving, and John was genuinely kind, quick, and helpful. He even gave me a couple of bottles of water for free, which made the night end on a much better note. It's my first night here and I'm glad I picked this place. The room is clean and comfortable, and the price is great, but the customer service is what really stands out.