Pacifica Motel

They want $145 a night plus a $50 deposit, which is too much for this area. The little fridge didn’t work, and the AC in the room they tried to give me wasn’t working right either. The water doesn’t get as hot as it should, and the walls are dirty. I can see paying $90, but $145 with a $50 deposit is too much, especially when the room doesn’t even have anything in it for that price. It has a regular key for the door. I’d rather go to a five star place and pay that.

The bathroom walls and floors were dirty, the room was gross, the walls were filthy, the toilet paper was almost gone, and we found bugs on the bed. We have pictures to prove it. I booked the place for a friend and his family after an emergency at his home meant they needed somewhere to stay in Long Beach. I booked and paid for them through booking.com and priceline. When I called about cancelling, they told me to contact the manager, who was due in at 9:30 on Friday 3/7/25. He wouldn’t give me his name or speak with me because the registration was under my friend’s name. He yelled that he’d go check the complaints himself. My friend had me on speaker, and they don’t speak Englis. When the manager arrived, he immediately started yelling, especially after he realized they didn’t speak the language. He called them liars, took their key, and kicked them out to the parking lot. Ten minutes later, he came back from his office and said he’d reimburse only one night and told them to leave the property. We’d booked three nights, so he kicked them out and still charged us for the first night. I don’t even care about getting that refund now. I just want people to know about this racist manager.

The room smelled awful, like rotten wet wood and urine, and it wasn’t clean. The roof leaked too. There’s a popular 24-hour gas station right beside the place. Wish I’d read the reviews first.

The room was super clean, just like the pictures and even better in person. I’ve stayed at hotels that looked one way online and completely different when I got there, but this one delivered. The hot tub was the best I’ve been in so far, and my boyfriend and I had a really great time. The front desk clerks were friendly and polite too. I’d definitely recommend this hotel for a fun, romantic getaway with someone special.