InTown Suites Extended Stay Louisville KY - Preston Hwy

The living conditions and appearance of the rooms have fallen well below standard. The new manager, Ta!, has shown no management or organizational skills. Trying to evict me on 3 December 25 for no reason is disrespectful and violates my privacy and civil rights. This needs to be thoroughly investigated immediately. Looking back, your security, Mr Berry, also thank you saying.

I’ve been here a year and a half and have called Barry a few times about late-night noise. He got right on it and handled it very professionally. He’s the hardest-working person here and gets things done.

I booked through the InTown Suites website in early August for a week starting September 17, but when I arrived they wouldn’t honor my confirmed reservation. They said the hotel was full because of a festival and offered no help or alternative. I was stranded at one of the busiest times, when nearly every hotel nearby was already full. I booked ahead to avoid this sort of problem, so InTown Suites’ lack of reliability and customer care was extremely disappointing. Travelers should know that even a confirmed booking may not be guaranteed here.

Police are there at least once a day 😦. In town can be pretty decent, but it depends on where your room is and who your neighbors are. I’ve had both ends of the spectrum, so it’s a toss-up. Good luck!