Okemo Mountain Lodging by Vail Resorts

We spent the weekend here and won’t be back. The directions from the main lodge to our room in a different building on the other side of the mountain were wrong, so we drove around in the dark for an extra half hour. Once we got in, the TV had a note saying cable service was overdue, and there was no cable, internet, or hot water. We called the front desk several times. One employee told us to run the water for ten minutes, but after about ten seconds with the faucet turned to hot, it shut off. Staff said they’d talk to the property manager and get back to us, possibly to move us to another room at no charge. Nobody followed up. The customer service was awful. Whoever is responsible for maintaining this property should be ashamed. Save your money and go elsewhere.

Sharon R was especially helpful when we ran into a difficult travel situation. She went well beyond what we could have asked and was so willing to accommodate us. We’re very grateful for her hospitality. Our stay at The Mountain Lodge at Okemo was great. Being near the ski lifts meant we could easily return to the room for lunch or breaks, and the rental shop was right outside. We checked in after hours at the Jackson Gore Inn, and everyone we dealt with there was friendly and helpful.

Be careful when booking. Vail Resorts confirms a room and building and takes non-cancellable payment, but once you arrive at Okemo, where you actually stay feels like a roll of the dice. Bait-n-switch. The room has an old Vermont lodge feel. The carpet is new and the unit is looked after, so it wasn’t bad.

The day before our stay, I was told there’d be no heat or hot water because of a boiler problem. The explanation about the hot water kept changing, but there was no heat either way. We made other plans, which was clearly necessary, and then the property wouldn’t give me a full refund because I hadn’t cancelled 30 days ahead.