Super 8 by Wyndham Marshall

When I went to check in, the first thing I noticed was the cigarette smell. I’d already checked in online, but the woman said I wasn’t in the system because I’d booked through a third party. She went away from the desk several times because she apparently didn’t know how to look it up. There were mouse traps on the counter and the place was filthy. Eventually she thought she’d found my reservation, but added extra charges and said I had to pay cash. I told her it was okay to cancel, and she said she’d cancel without a charge and that Hotel.com would refund me. Hotel.com told me they’d already paid the hotel. They called the woman, who then said she wouldn’t refund me because I’d already checked in. I never got a key or checked in at all.

The woman eventually told me to go to another hotel if I didn’t like it, and cancelled my reservation even though I was only asking to add the pet fee so we could go to sleep. She argued that I hadn’t mentioned my dog and refused to understand any English. I booked directly through Wyndham and had an employee discount, but was still treated like absolute crap. Nobody was at the front desk when we arrived, so you have to ring a phone and wake someone up. When she finally came downstairs, half asleep, she said I didn’t have a reservation. She did eventually find it, then started arguing about the dog. You don’t talk to people like that. If I’d spoken to someone that way at my own hotel, I would’ve been fired. C’mon, Lady, get a grip!

I didn’t feel safe, and the room was dark, smelly, unclean, and not worth the money. The air conditioning didn’t work, the bed was awful, and there were spiders in the bathroom. I got no sleep. They lie about the amenities: there was no coffee pit, the TV was a joke, and the cable kept cutting out so you couldn’t watch anything. Total waste.

A very nice lady checked us in and put us near the steps to make things easier. We didn’t have a reservation, but check-in still took less than 10 minutes. They had doughnuts for breakfast, and we’ll definitely stay here again.