Memphis Vitality Hotel

The lobby looks nice, but it would’ve been good if the rooms looked that way too. Staff were friendly, and we got our keys right on time at the 4 pm check-in, just mentioning that so people know. The rooms weren’t clean: there was hair in the bathroom, the floor hadn’t been vacuumed, and the bathtub tap was running. For the quality, it’s too expensive.

The only hiccup was getting extra towels. I texted after being told someone would bring them, waited an hour, then went downstairs; they arrived about 30 minutes after that. I didn’t make a fuss because things happen, but room service could be quicker. The rest of my stay was great. The room was spotless, quiet, and the air conditioning worked amazingly. The clerks were respectful and helpful, even suggesting restaurants for my first visit to Memphis. After a terrible Airbnb stay, this place felt like a huge relief. There were two elevators, too, so you had a backup if one was busy.

The hotel looked lovely and had a great smell throughout our trip. But housekeeping never came to clean our room, even after I requested it. There wasn’t a microwave in the room, and only one of the three elevators was working. That elevator needed maintenance while I was there.

The lobby looked presentable, but the stay was a mess. Our first room, which cost an extra $20 for early check-in, smelled bad and had food marks on the couch and stains on the carpet. The next room had stained carpet too and smelled so awful housekeeping had to bring air freshener. We had to ask for clean towels and toilet paper. The housekeeping staff were sweet, though communication was difficult because they didn’t understand much English, so have a translation app ready. Bring your own snacks and water as well, since their bottles cost $4. On checkout day there was no hot water on floors 3 through 7, and we were told to shower on the eighth floor. Before booking, check whether the elevators, pool, restaurant, and hot water are working. The hotel is contactless, with no person at the front desk and all communication by text, which may be tough if you’re not comfortable with technology. The website said cancellation was allowed up to a certain date, but that wasn’t true. I relied on the reviews and was disappointed. If I’d been able to get the refund I was promised, I wouldn’t have had this experience. I’m not happy.