SpringHill Suites by Marriott Miami Downtown/Medical Center

We booked this hotel in October 2025 for a January cruise because the ship transfer was supposed to be included. At check-in, the woman at the desk gave us a card with details for booking a ride. We showed her the voucher my wife had and said the transfer was included, but they told us they'd switched to a third-party company and didn't honor it. We hadn't been told about the change, so we paid another $100 US for a 10 to 15 minute ride to the ship. The restaurant and bar were disappointing too. The hotel offers a shuttle to nearby restaurants but didn't say it was one way. They gave us a $23 voucher for their bar and restaurant, which opens at 3. When we went for a drink around 5:30, there was no cold beer because it wasn't stocked. My wife's Moscow mule came in a cup that was maybe half full, cost $16, and wasn't made correctly. The hotel carpets smelled like they hadn't been shampooed in 10 years. We had paid for the room in October, then they charged a different card for it again when we checked in. I emailed the manager David on Jan 31st about the shuttle voucher and haven't heard back. Brittney, you're quick to respond to a bad review, but nobody on your team has answered my wife's email. Reverse the charges. Total incompetence, not customer service driven. I do not recommend this hotel.

The breakfast was wonderful, and the hotel was great in general. My room was quiet, clean, and roomy. I was there this past weekend because a family member was sick, and I arrived early because I needed to get to the hospital. The front desk staff were empathetic, professional, and friendly, and quickly arranged a room so I could go see my loved one.

The room had a horrible musty, dirty smell as soon as I walked in, and I started coughing with watery eyes. When I complained, a housekeeper handed me a bottle of Zep disinfectant spray. I sprayed the carpet and every crack and crevice, but then the room smelled of disinfectant and musty mold. The carpet was stained and very dirty, and the pillows smelled so strongly of a sweaty, dirty scalp that I put one of my shirts over a pillow. Around 9:30 pm, while I was sitting on the bed, a sheet of paper slid across the floor. Someone had slipped advertising flyers under the door, and I was so freaked out that I put furniture in front of it. I didn't sleep at all. The next day my eyes were burning and my nose wouldn't stop running, so I canceled the rest of my reservation and found a nicer hotel farther away. I'm a loyal Marriott customer with Titanium Elite status, and I can't believe Marriott let this hotel get so bad. The location felt sketchy, with lots of homeless people around, and the outside looked neglected and nothing like the website pictures. This was not the stay I expected. The hotel needs remodeling and should be shut down.

For $340 a night, this feels close to highway robbery. The building is very old, and despite attempts to update it, the rooms and hotel still look tired. The staff were friendly, though. That old saying about putting lipstick on a pig fits this place.