Ethan P.
We were charged, and when we showed the clerk our account online, she still insisted there was no charge and called it a “hold.” Then she tried to charge us again. Neither of the two employees on duty seemed to know how to use the computer, and they had to call someone for help. The money did come back within 48 to 72 hours. Also, this isn't even a Best Western, it's a Days Inn. We were in the parking lot when I wrote this, and I’d recommend driving another 30 minutes north on Hwy 98 to Holiday in express instead.
