Motel 6 Monroe, LA

I was in town for work, but couldn’t renew my weekend stay because of their new policy. You can’t book multiple days on the weekend, and can’t renew until the manager arrives at 9 a.m. My belongings were taken to the lobby, and some items were missing. A staff member had already taken items from my room to the front desk. The person who cleaned my room stole a new bottle of cologne, leaving the empty box as if it were still there. The front desk doesn’t answer the phone and wasn’t helpful.

We needed somewhere to stay after a storm left us stranded on Highway 20 West, with power outages and other hotels booked. I’d reserved two rooms, but the website pictures were nothing like the place in person. One room smelled like something had died in it, and the other reeked of smoke despite my booking non-smoking rooms. The receptionist was rude when I complained, saying she couldn’t do anything except refund me, even though there was nowhere else available. Damaged beds had been propped up with rods, the walls were stained, doors wouldn’t close properly, and the stairs were falling apart. We had no vacancy alternatives and had to stay for one night so I could get to the airport the next day. I’ve stayed at a Motel 6 before, and it wasn’t nearly this bad. Very disappointed with the service and room quality. I wouldn’t recommend this place.

The key kept deactivating whenever we left the room, so we had to get it turned back on each time. Staff were rude throughout. The pillows smelled like sweat, and they’d left a dirty towel in the bathroom when we arrived the first night. They don’t clean the room, they just knock and ask if you want “clean towels.” Even those towels still had other people’s makeup on them. Absolutely gross.

I don’t get these reviews. The lobby was clean and the desk staff were excellent. We had the king room, and everything looked pristine when we walked in: king bed, sofa, and LOV floors. The bathroom and sheets were clean, and the AC was cold. Which rooms are other people staying in? I’d book again if I travel this way while visiting family on the way to NOLA. I attached photos to show how good it was.