Comfort Inn & Suites Montgomery East Carmichael Rd

As a frequent guest with this company, check-in was quick and easy, and the hotel concierge was very friendly and polite. The breakfast tasted good, though not at its best, so I’d rate the experience 8 out of 10. The hallway was a disappointment, with clumps of red dirt from someone’s boot and other debris all the way down it. The floor panels were uneven and springy underfoot, which made them uncomfortable and a poor flooring choice. The room was tastefully decorated as usual and even had two TVs, but only one worked. The other was nearly falling off the wall. I reported it, but nobody came. Still, overall it was a good experience.

I booked a king suite online, but my plans changed on the day of the trip and a friend came with me. The woman at the front desk refused to switch me to two double beds, saying it wasn’t possible because I’d booked through a third party. The room also fell far below standards. It had strange stains on the bedside table, missing wall trim, a melted hair dryer, and black stains all over the mirror. You had to reach in from the far side to turn on the shower, so you got wet before the water could warm up. We always choose Comfort Inn, but our stay at the location in Montgomery Alabama last night was by far our worst experience ever. This place needs help.

Breakfast was missing nearly everything: no waffle syrup, milk for cereal, meat, or eggs, among other things. One guest was putting little cream packets on cereal instead. The room had its own problems too. There were no sheets or pillows for the gray pullout sofa, and its strap had what looked like blood on it. Sitting there made me itch, though I can't say whether it was fleas from someone's dog or something else. Housekeeping put clean towels on the sofa, and when I said it needed cleaning first, she didn't understand me. I also saw a small dark bug in the bathtub.

The room itself was fine, especially if you like a very firm bed. We were still accommodated even though the hotel was overbooked and staff asked us to move to Prattville, which wasn't workable since our group was arriving from different places. The pet rules are confusing: Booking.com says pet friendly, the website says dogs only, and a sign at the hotel says no pets, though they do accept pets for a nightly fee. There isn't a pool or spa anymore, despite the photos showing them. Staffing seemed just enough to get things done, but not enough for quick service. The one person at reception also had to handle breakfast, which felt efficient for management more than for guests.