Royal Inn - Neptune

There were two cockroaches in the sink, and the light kept flickering before going out. I’ve traveled in India and stayed in dumps there, but this was worse. I don’t usually leave bad reviews, but avoid this place.

I showed an employee photos of the skin lesions and the two bugs I found in the room. He just said, “I don’t know what you want me to do.” I normally don’t react to hotel sheets, but that night I woke up scratching until I bled. The irritation was only on the side where my bare skin had touched the sheets. When I complained, I was told nothing could be done because I’d stayed the whole night. There was no compassion for not being able to sleep and no suggestion of another place to stay. Even some understanding and an offer of accommodation would have gone a long way.

The parking lot is dark, and cars were parked close together for a reason. If you hear every noise and feel you need to look out the window, this may not be the place for you. The rooms need serious updating: musty, with mold spores, holes in the walls, and rusty pipes. The sink leaked all night, so I had to wrap it with a washcloth. The owners should invest more in the property or sell it.

The staff were welcoming, kept the rooms clean, and were always helpful when I needed something extra, even late at night or early in the morning.