Best Western Gregory Hotel

The hotel was clean and convenient for walking around Dyker Heights to see the decorated houses. Two families in our party each booked a room for one night just before Christmas. The front desk was professional and helpful when they couldn’t tell at first that our rooms had already been prepaid. Instead of simply charging us again and leaving it for us to sort out with our card companies, the staff member checked with the manager, who confirmed payment. One room smelled strongly of smoke, but the front desk moved us right away when we reported it. We didn’t use the internet or try the complimentary breakfast, so I can’t speak to those. Street parking nearby is very limited, as in much of Brooklyn. Expect to spend 10-15 minutes looking and maybe walk a bit. You may want to check in with the car double parked outside first, then go find a space so you don’t have to carry your bags back. It’s pricey for what you get, though typical for the area.

Bay Ridge was a great base for visiting NYC without Midtown prices or chaos. The hotel is steps from the 86th St subway, with the R train going straight to Manhattan, and there are lots of shops and restaurants nearby. Coney Island and the ferry are also close. The rooms were spacious for the area, clean, and had comfortable beds, good AC, daily housekeeping, a coffee maker, and TV. Staff were helpful and friendly, especially at check-in. The free breakfast buffet had plenty of fresh options. Good value, and I’d definitely return. Four stars.

I checked into the Best Western Gregory Hotel and found a dirty room, with stained bedding, hair, and weak water pressure. I reported it right away and was told management would arrange a refund when he returned from a work trip. Days went by, then the hotel denied everything and said there was no record of my complaint. The way they handled a serious cleanliness problem was deeply unprofessional, and left me with no confidence in them.

The hair dryer didn’t work, there were only three tissues in the bathroom box, and there was no coffee maker in the room. I bet guests would appreciate being able to make their first cup when they wake up, as at other BW hotels. Where was housekeeping? I’m a Platinum member, and BW says it recognizes ELITE members, but the front desk didn’t even acknowledge me. A little retraining could improve the customer service. This is NYC, and I expected more from this property. I wouldn’t avoid BW altogether when I’m back in Brooklyn, just this location. There are two others to choose from, in Coney Island and Bensonhurst. I have to remind myself most locations are independently owned and franchised. I’m still waiting for them to email my Folio.