Hudson Yards Hotel

The staff were friendly and kept our luggage while we waited for the room, so we could go explore. The location was great, an easy walk to time square and the theater, which was our main reason for the trip. The beds were comfy and the bathroom very nice. The TV wouldn't connect to anything and didn't work, and the AC barely cooled the room, only reaching 76 degrees even though it was set much lower. For the price, it was good for what it was. We didn't spend much time in the room but enjoyed it. I'd stay again if the AC were fixed or improved.

The manager refused to give me a refund, even though the room was filthy. There were roaches inside, which was disgusting and completely unacceptable. The floors were dusty as if they hadn't been cleaned in days, and the tables and other surfaces clearly hadn't been wiped down. It looked like housekeeping hadn't properly cleaned or checked the room before assigning it. This was one of the worst hotel experiences I've had. DO NOT ever book here, you WILL REGRET IT!

We loved staying here. The rooms felt roomy, the hotel looked recently redone, and there was a good range of useful things on site, including water filters on several floors, a gym, a pool table, and a big lobby lounge. Times Square was an easy 5-7 minute walk, and the subway was about five minutes away. At roughly $170 a night for this spot, it felt like a bargain. I did wish the room had tea or coffee and could have been a bit cleaner, but those were small issues beside everything else.

Dear Sir or Madam, I’m disputing two charges from my recent stay. The $100 deposit taken at check-in still hasn’t been returned, and another $114 was charged to my card on checkout day without an explanation beforehand. I was told there would be a $100 fee because my room had to be changed after a heating problem. The fault was apparent as soon as I entered the room. I hadn’t unpacked or used it before reporting the issue, and the move was needed because of a maintenance problem outside my control. I don’t understand why I should pay for that. I was also told the charge would be $100, not $114, and I never agreed to the higher amount. Please return both the original $100 deposit and the additional $114 charge. If you believe either charge is valid, please explain why clearly. Otherwise, I expect the refunds to be processed promptly. I look forward to hearing from you soon. Best regards,