SpringHill Suites by Marriott New York JFK Airport/Jamaica

We slept really well after a long flight. The beds were comfortable, the updated rooms were clean, and it was fairly quiet. Breakfast had good choices, and the service was good too. We asked the front desk to call us a taxi, and they called our room when it arrived. There are Wendy's, McDonald's, and gas stations nearby, though walking around after dark might not feel safe. At night the hotel locks its doors and has a security guard at the front desk. Overall, we were very pleased with our stay.

The room was spacious and clean, and the hotel had a good standard. Breakfast was a little basic, but the lobby was pleasant. The neighborhood didn't seem ideal in terms of safety, though that might matter less since the hotel has airport transport. JFK is very close, about a 15-minute drive. The metro is a five-minute walk away, and downtown Manhattan takes around 30 minutes to reach.

Eric helped me get through the hectic front parking setup and a few other things. He made check-in smooth and got me to JFK on time. Honestly, I would've lost my mind without his help. The hotel was clean, modern, and comfortable, and I really enjoyed the stay. Breakfast and the shuttle service were great extras.

I booked a king bedroom suite, but the front desk put us in a studio with a sofa bed that wasn't usable. One of the two TVs didn't work, even after maintenance came twice. When we asked for the room we'd paid for, they said they were short rooms and that we'd have to wait until after midnight for the cleaning staff to prepare it. The front desk never called to say it was ready. I had to call at 1 a.m. Once I had a key, my mother was already asleep in the original room. Even though I asked if she could stay there while I moved to the new room, staff called and woke her, saying she had to move under the Marriott Transfer Policy. We moved her at 2 a.m. I understand the policy, but they followed its letter instead of its spirit. There was no reason to move her at 2 a.m. when we'd be leaving by 7. In the room we had paid for, both TVs were broken even after maintenance came by twice that day. My mother fixed them herself by looking at the wiring. I planned to raise all this with management, but neither manager was there when we checked out.