InTown Suites Extended Stay Newport News VA - I-64

My husband and I stayed at Intown suites for a couple of weeks while looking for a place nearby, and it has been a very nice experience. The grounds are well kept, the rooms are thoroughly cleaned, and the hotel as a whole is well maintained. Staff are kind and helpful, and it's refreshing to stay somewhere that puts customers first after bad experiences elsewhere. We've even had terrible treatment at bigger chain hotels, so we appreciate the care here. The staff deserve recognition for being so kind and helpful. The beds are a bit uncomfortable because of my health issues, though for the price I understand. It would be nice to have an outdoor seating area for smokers, in my opinion. Adding bunky boards or box springs under the mattresses might give them more support. Those are small things for corporate to consider, if possible. Otherwise, it's a very good extended-stay hotel.

My husband and I are fairly new to VA, and this is the first place where extending our stay has gone well. I feel safe and comfortable here, and that's what matters most to me. The staff are kind and wonderful. Nicole has made things go smoothly and is great at what she does. Communication here is 10/10, and housekeeping gets 10/10 too. I'm very grateful for everything Nicole has done and continues to do to make everyone's stay accommodating.

The good parts are that the grounds and facility are mostly clean, the guests are generally quiet, and there is plenty of storage in the living room and bathroom. Occasionally, residents leave kitchen trash on the stairwell landing. Privacy is a problem, though. Someone always seems to knock, often without a good reason, so anyone working nights and trying to sleep during the day would have a hard time here. The mattresses are extremely hard. I'm also concerned about the maintenance person, Sam. On one occasion, I saw him knock, call out, then enter a guest's room while they were away. He looked around for about a minute and left. The guest hadn't requested service, and Sam didn't knock on other doors, so it didn't seem like general maintenance. Another time, I saw him peeping through a female guest's peephole. When he heard my family member in the hallway, he went toward the stairway. The woman opened her door and asked my family member whether Sam had been looking through her peephole. I saw him peeping through our peephole on a third occasion, then trying to open our door with his card. It was bolted from inside, so he couldn't get in. Neither my family member nor I had requested maintenance, and he hadn't visited other rooms. Cameras on every floor should be installed and monitored so this doesn't happen again.

I haven't had a single issue here. The rooms are good, and housekeeping is consistently polite and does a solid job. Nicole is the reason this location stands out for me. She's friendly and always ready to help, which really matters when you're staying for a while. If you need a place for an extended stay, this is the InTown Suites I'd pick.