Residence Inn By Marriott Oklahoma City Norman

The staff were so welcoming and accommodating, and breakfast was included in the mornings. My sons and I had a wonderful stay. Our room was spacious, with updated furniture and amenities, and the hotel is really close to OU, restaurants, and stores. I’ll stay here whenever I visit OU.

The hotel itself is nice, and check-in went smoothly, but the service and breakfast left me very disappointed. I’m in Norman for business several times a year, and I’ll be looking for another hotel next time. At 9 a.m. I went down to get breakfast after learning it ran until 9:30. The eggs and sausage were cold, so I tossed them and got coffee and a pastry instead. The coffee was cold too. Earlier, I’d called the front desk several times to ask when breakfast ended, but nobody picked up. When I went downstairs, three employees were standing around talking. I didn’t say anything because I didn’t want an argument. After I went back upstairs to get ready for my meeting, the room phone rang. The front desk was calling back 20 minutes later to ask why I’d called. I said, “never mind, I got it.” I’m a Marriott member and usually have good experiences with Marriotts, but this location didn’t meet that expectation.

The front desk staff were welcoming and nice when my husband and I stayed here during basketball season. There were lots of families around the hotel, and we appreciated how spacious and clean our room was.

The inclusive atmosphere and cultural sensitivity really stood out and made the stay feel special. The rooms were spotless, the staff super kind, and breakfast was great, especially the turkey sausage. I highly recommend the Residence Inn in Norman.