Hotel Jefe at Ojos Locos

I wish I could get my money back. The bathroom was filthy, with a dirty wall that looked like it had blood on it. The old tub had been painted very badly, and there was so much grime on the tile that some pieces were cracked. Walking barefoot, I could have stabbed my toe. The bed was awful and seemed overdue for a new mattress. My third-floor hallway smelled bad, and the front desk staff had an attitude like they hated their jobs. This was one of the worst hotels I’ve stayed in. I’d have been better off at Circus Circus, which would have been much cleaner. I would never recommend this place or stay here again.

Apart from one serious problem, it was a good stay. The area felt quiet and safe, and the staff were welcoming. I also spoke with a manager in the morning, who was understanding and very kind. I found a needle in the restroom and took a picture, then told housekeeping and the manager. She apologized, but I was disappointed she didn’t offer a room discount or a full refund. People travel a long way and pay for these rooms; no one should find something like that, especially when it could be a safety risk. What if someone got poked, or a child found it? There could be hepatitis, HIV, AIDS, or something in it that might cause an overdose. It was in plain sight, so I don’t understand how housekeeping missed it. Thankfully, I didn’t have my kids with me. They’re curious and like to climb on things.

Everyone was so kind and reassuring. My pup had an accident in the hallway, and when I tried to clean it up myself, the cleaning staff just giggled a little and told me it was okay. The rooms were really clean, and the staff were wonderful. I didn’t catch the name of the woman at the front desk on the morning of April 9, but you were wonderful. Thanks for making me feel comfortable!

We chose this hotel for a NASCAR race, and the track turned out not to be as far away as we’d expected. Still, I was really worried for my family. People argued in the parking lot and hallways at all hours, the hallways smelled like weed, and it felt like the place attracted riffraff. The room was clean but dated, and the WiFi was so weak it kept kicking us off. Staff seemed okay, though not especially friendly or welcoming. I’d stay closer to the Strip, where the hotels are higher quality. My recommendation is to avoid this place.