Executive Inn Northwest

We found the room very dated, from the old patterned sheets and blankets to the stained, unsanitary-looking whirlpool tub. There was only one towel, one bar of soap, and one shampoo packet for two people. When I asked for another towel, I had to call from the phone by the desk, and a minor in pajamas eventually came out to help. She had no name tag and struggled to understand my request. I was shocked to see an unsupervised minor at the desk, and it left me questioning how management handles staffing. Check-in was frustrating from the start. The lobby was closed behind an old COVID-era plexiglass window, and I had to pick up the phone to get anyone's attention, then lift the glass to speak with the staff member, who I believe was the manager or owner. I found his speech difficult to understand as a native American English speaker, and his tone seemed aggressive. Signs telling guests to wear masks were still posted, setting an outdated tone for the property. I was also told the water pressure was low but would improve, which wasn't reassuring after a long trip. Although I booked through Expedia, I was asked for a $20 cash deposit for incidentals. They handed me the TV remote in the lobby and required me to return it at checkout, something I've never encountered at a hotel. There's no business center, and despite the vending machines, there isn't even coffee in the room. The website linked from Google is dead, and the domain is for sale. I also question Expedia's 8.6 rating and wonder whether those reviews are from real customers or AI bots. I strongly recommend staying elsewhere. For a business called the "Executive Inn," it offers little that an executive might need. This felt more like a budget motel with poor attention to detail and guest comfort. Pros: none. Cons: poor service, communication difficulties, dated rooms, dirty facilities, and missing basics like coffee and enough towels.

They're fine with pets, though they charge an extra $20 per day rather than a one-time deposit. Payment seems fairly flexible for frequent stays. They also get much too involved in guests' personal affairs.

There were hairs all over the tub and shower, and bugs crawling across the floor. I asked for extra towels when we arrived because I knew there wouldn't be enough, but the woman acted put out and was unfriendly after that. The owners were rude and arrogant. The owner complained that we smoked too much and even accused us of smoking inside, which we did not do. Don't give them your money.

I was in town for a funeral with an infant and couldn't find another room in my budget, but checking in was a hassle. They required me to pay a deposit even though the gentleman who checked in just before me didn't. When I asked why the website advertised non-smoking rooms while they had smoking rooms, the owner wouldn't answer and kept pushing me to cancel. Our room was missing two lightbulbs, and the fridge was unplugged and unusable when we arrived. After I posted an honest review of check-in, the owner got upset and harassed me. Then I left behind a box with my breast pump and son's medication. My car was clean, with just one other bag and my son's car seat, so I knew the box was missing. I called and offered to pay shipping, but they supposedly couldn't find it, hung up on me, and now won't answer my calls. They were downright rude. This was the worst experience ever, and I wouldn't wish that treatment on anyone.