Home2 Suites by Hilton OKC Midwest City Tinker AFB

Eon at the desk made me feel valued from the moment I arrived and throughout my two-night stay. As a Hilton team member who travels often and stays at many Hilton properties, I often feel I'm not treated like a guest, no matter how polite or respectful I am. This was the first time I truly felt appreciated. The hotel was very clean and smelled great. Eon showed a real passion for hospitality and deserves recognition. I hope more front desk agents are like him.

There are plenty of restaurants and shops nearby, and the facility is really nice. Breakfast was decent, too. The water pressure was a little weak, but it wasn't a deal breaker. I'd absolutely stay here again.

They seem to come up with a new “policy” every time I stay, and this visit was no different. We're out of our home because of plumbing problems caused by the city, and our insurance company won't let us stay anywhere but here. I asked to choose a different hotel, but was refused. It's me and my four kids, so we needed a few extra pillows. The woman at the desk said their “policy” didn't allow extra pillows in a room. That's complete nonsense. I've stayed at hundreds of hotels and have never been refused something as small as a pillow. I'm staying without one so my kids can have them. They come first, but the desk staff's laziness and incompetence have made my two-week stay miserable. They've done this kind of thing before, and I hope the person who denied the pillow is happy about saving a minute of their day. They also randomly shut off power to the vehicle chargers. Last week I went out to leave for work and found my vehicle hadn't charged overnight, so I had to stop and charge it and ended up late. I despise this place and will never stay at a Hilton again if I can avoid it. For a hospitality company, they're incredibly bad at hospitality. I just can't believe how unhelpful the staff are. Give me a freaking pillow.

My husband and I are Silver members and stay with Hilton often. We drive from Texas once a month to see his daughter. We had to cancel this reservation because an extreme winter storm was forecast for our travel day, making the drive unsafe. I normally choose rates with a 24-hour cancellation window, but I accidentally selected the wrong rate this time. I contacted the hotel through the Hilton website chat and was told to call and ask for Brandon. When I called, he wouldn't speak to me directly and passed messages through the person who answered. That was frustrating and unhelpful, since I couldn't explain what had happened or discuss any options. It's disappointing that the severe weather safety concern seemed to matter less than a $131 room charge. I won't stay at this location again.