Springhill Suites By Marriott Oklahoma City Downtown/bricktown

The rooms are decent, though the hallways and elevator area could use work. Whether I’d recommend it depends on what brings you to the city. Lifetime members should know that late checkout isn’t always honored. If the hotel is sold out, they may not tell you and can make you leave early.

The manager was rude and laughed at my questions as if they were a joke. Someone was charged 978 for three nights, which I couldn’t believe. When I asked to speak with someone above him, he refused. I’ll try to reach someone else, but I won’t stay here again. I’ve never been treated this badly at another hotel. Please stay somewhere else.

Three of the four reading lights by the headboard were burned out when we checked in, and there weren’t any ceiling lights above the bed. We reported it right away. The front desk said maintenance would come in the morning, then promised again for the following morning, and then for our last day. We were out most of the day each time, but nothing changed. Now I understand why those bulbs were out: there’s a lot of talk about fixing things here, but no follow-through. They seem annoyed when guests ask for proper service. We stayed three nights this past weekend, and there are too many other hotels nearby to put up with this.

The rooms were acceptable and the breakfast was average, but the service and management were disappointing. At check-in, the young man at the desk talked at length about his personal life and being out until 3 a.m. He didn’t give us breakfast times or other hotel information. The bar was closed Friday and Saturday. When I asked Friday, he said the bartender had “no called, no showed.” I didn’t bother asking Saturday. Parking is valet only, for a fee. On Saturday evening, after our softball tournament, eight or nine cars were backed up, with some parked along a street that isn’t meant for parking. The valet attendant was clearly working hard, but the hotel should consider a second person on weekend nights. Meanwhile, the same desk employee was outside eating a pint of ice cream and watching the mess. I wouldn’t stay here again. It feels poorly managed and doesn’t meet the service level I expect from Marriott.