Comfort Inn & Suites Olive Branch Old Towne

The lobby was pleasant enough, with a breakfast dining area and a TV lounge, and the whole place smelled clean. Still, some visitors smoked weed, so that smell was around too. The market is just two poorly stocked vending machines, with no microwavable food, quick snacks, toiletries, or drinks like you might expect. Our room was decent, but the couch and pullout mattress had concerning stains. The desk said they would need to move us, but we stayed because the person using it was okay covering the stains with sheets. There was water damage by the bathroom vent, the shower shelf was missing, and the floating nightstand between the queen beds looked like it might detach from the wall at any moment. It’s a short drive to some good restaurants, and the hotel is tucked away from the road, so there’s less traffic noise. The parking lot has security cameras, though it’s unclear whether that’s a feature or a necessity. If you just need a secure place to rest, it may work. For more comforts inside the hotel, I’d choose the Fairfield in Snowden Grove. Outside, that hotel has a beautiful newly renovated area with lots of shops and restaurants. I’d been drawn here by the 4.3-star rating, and at first it seemed to have everything I expected. Looking closer, though, the issues made me feel it didn’t deserve that rating.

The room was clean and seemed quite new, with a comfortable bed and a nice bathroom. Breakfast was the usual budget hotel continental spread, edible but nothing fancy. A few things didn’t work well: the bedside wall chargers didn’t charge our phones overnight, and the side entrance doors that are supposed to need a key don’t shut all the way by themselves. They’re often left ajar, so you can get in without a key. The vending machines were mostly empty, too. At check-in, the front desk staff member had no personality and seemed to barely speak English.

The room was very clean, and both the coffee and breakfast were really good. The agent was very helpful. We’d definitely stay again.

Everything was great and very clean. What stood out most was the service. The employees were kind and personable.