Phoenix VII 913

The view and location at Phoenix VII were great, and the accommodations were okay, but I’d pick somewhere else next time. We’ve visited this area five times, and there are plenty of places I’d rather stay. Construction right in front of the entrance made loading and unloading inconvenient. The luggage cart ramps over the curb were torn up at both spots, adding another hassle. When workers did arrive, they blocked part of the entrance and parked in guest spaces, including handicapped spots. I have pictures. The top level of the garage was closed off, perhaps for future work, though we saw workers parking there once, so maybe it could have helped. I spoke with a unit owner who said they’d had months to finish the work. Doing outside construction during a peak time of year was poor timing. The building also looks tired and could use updates. Housekeeping was poor, though I don’t know how much the complex controls that. We asked three times for soap, and it only arrived the day before we left. Some things we reported to maintenance weren’t fixed, including the garbage disposal. Other families mentioned problems too, but those weren’t ours, so I won’t go into them.

I’d check the room before bringing all your things in, since the online photos don’t tell the whole story. We weren’t happy with 7502: the furniture was worn and dated, and the room seemed unused for a while. The desk moved us straight away, thanks to Crystal, who saved the vacation from being a bust. The replacement room was great, though it could use a new mattress. Enjoy.

The beach and sunsets were amazing, just a short walk from our condo. We spent ten days in unit #7710 last September 2025, and the place was lovely and updated. We’ve stayed in this building several times over the years, as well as Phoenix V, Phoenix East, and others. In more than 37 years of booking vacations with Brett-Robinson, we’ve never had a bad experience. The front desk was friendly and efficient, the elevators whisked us to our floor, and the pool was tidy after its morning cleaning. There were plenty of chairs and umbrellas. Having an assigned spot inside the parking deck was much appreciated, especially when we got into a cool car after eating out in the afternoon heat. We’re going back for a week this September and can’t wait for the balcony views, Doc's (Canal location), fried crab claws, and a bowl of gumbo.

We keep coming back for the beach and pools, and the location and views are outstanding. This time, though, the premium unit reeked of urine. I don’t know if a previous guest had incontinence issues or if housekeeping didn’t clean the bathrooms properly, but we’ve never had that problem before. The shower curtain liner was really dirty and clearly hadn’t been cleaned or replaced. The showerhead showed wear, and the water pressure was weak. Guests pay an extra cleaning charge, so whether cleaning was neglected or an owner is incontinent of urine, this needs to be addressed. Everything else was okay. Next time, we hope to stay at one of Brett’s newer properties.