Days Inn by Wyndham Orlando Downtown

We spent four days doing the cleaning ourselves: bleach and Dawn, our own towels, our own trash removal, sweeping and mopping. We even paid for a clean set of sheets to sleep on. We left the room in better shape than we found it, and I feel I should have been refunded. The sheets were dirty, there were roaches, we had no towels, and the room smelled like cigarettes. The mattresses were far past their warranty, with visible dents. When I asked for clean sheets, I was gaslit. The housekeeper told me to take the dirty towels to the front desk myself to get replacements. Nobody cleaned our room, and the fees weren't fully explained until after booking. The pictures online are a lie. I saw people arrive, look at their rooms, and check out. I met more upset and disgusted guests here in one sitting than anywhere else. Next time I'll spend more on a higher-end hotel. This place should be banned and condemned for the bugs and service.

The room was dirty, the grounds were gross, and the toilet had a dirt ring that looked like it hadn't been cleaned in months. Check-in took two hours. They also charged us another $12 after we'd already paid for the room and pet fee for the few days we stayed. They knocked on our door asking for more money after we'd been in the room for days. If they billed it wrong, that's on them, not us. They took a $100 deposit at arrival and said it would be returned about a week after checkout. We'd been gone more than two weeks and still hadn't received it. When we called, they just told us to contact our bank. They didn't look into it or show any concern. They take the extra $100 quickly, but not return it as promised. It seems like another Days Inn scam to make money. Totally disappointed, and I don't recommend staying here.

The room was damp and gross, and there were roaches. A dead one was on the bathroom sink when I walked in. Housekeeping had missed it. I put it in the toilet, then watched another roach crawl from the bathroom air vent onto the wall. The billing problem is still unresolved as I write this. I was charged twice, with multiple $380 charges for a three-night stay visible on my bank statement. The front desk told me I was imagining it even after I showed them. Expedia eventually got the GM to acknowledge the duplicate charge. Then the GM said my bank was declining the refund and that it was my problem to sort out. I stayed patient and respectful throughout, probably more than was deserved. Somehow their mistake was an inconvenience to them. When I asked him to try again, he said it wasn't his problem anymore and it wasn't going to go the way I wanted. Update: Expedia contacted the GM, who accused me of lying about calling my bank. Even Expedia customer service was laughing at how unreasonable and rude he was being. They admitted the mistake but still wouldn't refund my money. I gave them a chance to respond to my demand letter for a refund. Now I'm filing suit this week and seeking damages. If you have standards, stay away.

The room was moldy, the furniture was old and dirty, and the sheets were torn. The sink and bathtub wouldn't drain, and the outlet wouldn't charge anything. There was still trash behind the wall, like nobody had finished cleaning. I'd booked a king bed but ended up with two small beds. The man at the front desk had an angry look and manner. Please maintain the rooms and respect your customers. Don't take our money and treat us like this.